SOLOMON H. MEBRAHTU
📞702‑773‑5727
📧solehabte@outlook.com
📍Las Vegas, NV
PROFESSIONAL SUMMARY
Analytical and adaptable IT Specialist with 20 years of diverse professional experience in systems administration, data analysis, technical support, internal auditing, and business process improvement. Skilled in transforming data into actionable insights using Power BI, SQL, Python, and Tableau, with hands‑on experience creating dashboards, conducting workflow analysis, and documenting SOPs. Certified by the U.S. Department of Veterans Affairs in Power BI and SharePoint, and experienced in enterprise tools such as ServiceNow, VistA/ CPRS Clinical Applications, Oracle, and Sabre GDS. Proven ability to collaborate with cross‑functional teams, support clinical systems, and enhance operational efficiency across large organizations.
CORE TECHNICAL SKILLS
- Data Analysis & Visualization: Power BI, Tableau, Excel (Advanced), Python (Pandas), SQL
- Systems Administration: Windows/Apple Systems, VistA Clinical Applications
- Technical Support: Hardware/Software Troubleshooting, Networking, AV Equipment
- Business Analysis: Workflow Documentation, Requirements Gathering, SOP Creation
- Tools & Platforms: ServiceNow, SharePoint, Sabre GDS, Data Warehousing, ETL
- Other Skills: Internal Auditing, Customer Service, Training & Mentoring
PROFESSIONAL EXPERIENCE
Systems Administrator | U.S. Department of Veterans Affairs – Las Vegas, NV
Sep 2024 – Present
- Extract, clean, and transform data from warehouses using SQL and Excel to produce decision‑support reports.
- Administer and maintain servers, workstations, user accounts, security settings, and backup procedures.
- Support VistA clinical applications and ensure secure, reliable performance across service lines.
- Utilize ServiceNow for ITSM, ticket tracking, workflow optimization, and SLA management.
- Document workflows, draft SOPs, create process maps, and participate in backlog refinement and sprint activities.
- Collaborate with stakeholders to gather requirements and validate system and business needs.
IT Special Products Technician | EPC – Las Vegas, NV
Jun 2023 – Sep 2024
- Diagnosed, repaired, and tested enterprise-grade hardware.
- Produced diagnostic reports, technical documentation, and root-cause findings.
- Collaborated with engineering teams to validate workflows and resolve complex technical issues.
IT Analyst (Contract) | Ethiopian Public Health Association (EPHA) – Addis Ababa, Ethiopia
Jun 2020 – Jan 2023
- Delivered IT and technical support under a long-term contract, assisting EPHA with system maintenance, troubleshooting, and application support.
- Managed data workflows, system configurations, and user support for EPHA platforms.
- Conducted data analysis using SQL, Python, Excel, Power BI, and Tableau to support public health projects.
- Ensured dataset accuracy, cleaned large datasets, and produced detailed analytics reports for internal use.
- Built dashboards and visualizations to support secure data sharing across technical and program teams.
- Documented workflows, created technical support documents, and contributed to system enhancement discussions.
- Provided IT support across hardware, software, networks, and applications.
- Documented technical workflows and assisted with system configuration tasks.
Passenger Service Lead | Swissport – Las Vegas, NV
Apr 2016 – Mar 2020
- Managed passenger-facing system workflows using Sabre GDS.
- Implemented process improvements across operational workflows.
Internal Auditor | Ministry of Health – Asmara, Eritrea
May 2004 – Sep 2009
- Analyzed financial, operational, and system processes for compliance.
- Identified risks, prepared audit reports, and recommended workflow improvements.
Self‑Employed | Las Vegas, NV
2010 – 2016
- Managed full business operations, including service delivery, financial oversight, and technology needs.
EDUCATION
- BSc, Data Management & Analytics — Western Governors University
- Diploma, Banking & Finance — Asmara Commercial College
CERTIFICATIONS
- VA Certificate in Power BI (notebook-confirmed)
- VA Certificate in SharePoint (notebook-confirmed)
- Microsoft Technology Associate
- Microsoft SQL Server Administrator
- CompTIA A+ | CompTIA Network+ | CompTIA Project+
- IT Infrastructure Library (ITIL)
- Corporate Finance Fundamentals (CFI)
LINKS